Processing Time
All orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.
Shipping Methods
We offer various shipping options to ensure your order arrives in a timely manner:
Standard Shipping: Delivery within 3-7 business days.
Expedited Shipping: Delivery within 1-3 business days.
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. Free shipping may be available for orders over a certain amount; please check our website for current promotions.
Temperature-Controlled Shipping
To ensure the freshness of our food products, we use temperature-controlled packaging for all perishable items. Please ensure someone is available to receive your order upon delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Lost or Damaged Orders
If your order is lost or damaged during transit, please contact our customer service team at [customer service email] within 48 hours of delivery for assistance. We will work with the carrier to resolve the issue.
Changes to Shipping Policy
We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.